Surepass
Plymouth's No.1 centre of excellence for all your motorcycle training requirements

Terms and Conditions

Enjoy your training to its full potential by reading our terms and conditions

TRAINING AND TESTING

  1. Training and testing at Surepass Rider Training is subject to the terms and conditions herein and in any publicity material or correspondence as issued by Surepass Rider Training.

  2. All students booking and completing a motorcycle course at Surepass (with the exception of the free trial lesson) must hold a UK driving licence, provisional or full, with valid provisional motorcycle entitlement (Category A - Motorcycle and/or Category P - Moped).  It is the student's responsibility to ensure they hold the correct licence and subsequent categories.

  3. On each day of training all Surepass students will be required to provide and show all necessary documents to the Surepass Instructor.  Required documents are:

  • Driving Licence - showing current residential address.

  • CBT certificate - must be valid (if completing full licence course)

  • Motorcycle Theory certificate - must be valid (if completing full licence course)

  • Proof of insurance (if using students own vehicle)

  • Valid MOT certificate (if required)

  • V5 (owners logbook) or letter from registered owner allowing use of vehicle for training (user must have valid insurance for vehicle)

FAILURE TO PRODUCE DOCUMENTS

  1. If the student fails to produce any of the required documents for a CBT course then training cannot commence.  No refund can be issued.   The student is also liable for any outstanding balance.

  2. If a student commencing a full licence course does not produce his/her documents on the first day they will be able to return at mid-day, with correct documents and rejoin the course.  No refund will be given for the half a day lost.

  3. Any student failing to produce the required documentation to the DVSA examiner on his/her practical test will have the test terminated by the DVSA and the test fee shall be lost. 

INJURIES AND ACCIDENTS

  1. The student understands that motorcycle training can occasionally be hazardous and agrees to undergo any training at their own free will.

  2. The student accepts responsibility for their own actions during the training and any possible injury caused to them during their motorcycle training.

  3. The student understands that there are no "dual controls" on motorcycles and therefore accidents that occur are the sole responsibility of that student.  Surepass is not liable for any injury sustained.

  4. Any student that sustains injury during their training will have the training stopped.  Surepass recommends in all cases that injuries are checked by a medical professional within a reasonable time frame.

  5. Any student that sustains an injury that prevents them from continuing the training will forfeit the remainder of the course and any subsequent fee or/and test.  Continuation or replacement training is at the discretion of Surepass.

  6. Surepass reserves the right to terminate training in the event of any student riding in a dangerous or negligent.  Any student seen miss-using Surepass vehicles or equipment will have his/her training terminated.  No refund will be issued.

  7. Any student that damages a Surepass vehicle, rendering the vehicle un-useable, will have the days training terminated and any subsequent test fees lost.  No refund will be given for the days training.   Any future training will be chargeable and at normal rates.

BOOKINGS

  1. For all full licence training courses a booking deposit of £250 and Cbt courses a deposit of £50 applies.  This includes the required practical test fees (if applicable).  Upon commencement of all training courses, the additional balance must be paid at the start of the first day of training.  

  2. Payment can be made to Surepass by either Debit/Credit card or cash.  Surepass does not accept cheques.

  3. At the time of booking a deposit is taken for all courses, this is non refundable subject to the Chief instructors discretion.  Surepass reserves the right to cancel, amend or re-arrange the date and time of training (giving reasonable notice where possible) and without unreasonable delay.  

COURSES (PACKAGES)

  1. Students opting for a Surepass Training Package understand that a package price may not be discounted from the normal daily rate for training.

  2. The full cost of the course must be paid for on day one of the course, minus any deposits already paid.

  3. The entire course must be booked in it’s entirety to obtain the package course rate – otherwise the normal daily rate applies.

  4. Usual booking and cancellation terms apply to a package course.

  5. Once a package course has commenced no refund can be issued for training days/test fee not used.

  6. All package courses must be completed within 3 months from the first date of the course.  Training days and/or test fees may not be carried over past the 3 month period without prior written consent from the Surepass Chief Instructor.  Without written consent all training days and/or test fee, past the 3 month period and not yet utilised will be forfeited.

DVSA PRACTICAL MOTORCYCLE TESTS

  1. Both A1/A2 (restricted) and direct access licenses are gained through a two-part practical test (module one and module two.)  It is a requirement of the DVSA that module one is passed before module two is attempted.

  2. If module one is failed, three clear working days are required before a further module one attempt.

  3. If module two is failed, ten clear working days are required before a further module two attempt.

  4. If a module 1 and module two have been booked by the student and both tests are close together, and the student then fails module one leaving the student unable to take module two, the student is not automatically entitled to cancel his/her training (and subsequent module two) at Surepass if the Surepass (and DVSA) cancellation requirements have not been met.

  5. If the student requires further training for a re-test of either module one or module two usual training fees apply.  Please see cancellations for conditions applying to this situation.  Surepass is unable to alter or affect the terms and conditions of the DVSA.

CANCELLATIONS

  1. CBT course cancellations and charges:                                                                                                                       CBT courses must be cancelled with no less than 3 clear working days (72 hours) notice, (working days do not include weekends, public or bank holidays).  CBT courses cancelled or re-arranged with 3 days (minimum) notice will incur a £20 administration charge.  Cancellations must be made during office hours, Monday-Friday (9am - 5.30pm).  Cancellations made after working hours are deemed to have been made the following day.  Any rescheduled CBT must be completed within 3 calender months or the fee will be lost and no refund issued.                                                                                                               Students cancelling or re-arranging CBT courses within the 3 day notice period are liable for the full cost of the course.  Surepass reserves the right to resell cancelled courses without compensation to the student.                                                                                                                                                                                                                 
  2. Practical Motorcycle test (DVSA) cancellations and charges:                                                                         Practical tests booked at Surepass must be cancelled with no less than 10 clear working days notice (working days do not include weekends,public or bank holidays).  Students cancelling practical tests with 10 clear working days notice, (minimum), will incur a £20 administration charge.  Cancellations must be made during office hours, Monday-Friday (9am - 5.30pm).  Cancellations made after working hours are deemed to have been made the following day.  Students cancelling practical tests within the 10 clear working day notice period will be liable for the full test fee.  If a further test is required by the student an additional test fee is applicable.                                                                                                                                     Test fees are set by the DVSA - not Surepass.                                                                                                                                                                                                                 
  3. Full Licence, Refresher and Advanced course cancellations and charges:                                                         Full licence courses (including Refresher and Advanced courses) booked at Surepass must be cancelled with no less than 10 clear working days notice (working days do not include weekends,public or bank holidays).  A £20 administration fee will be charged (and the practical test fee if applicable) by students cancelling full licence training with 10 working days notice (minimum). Cancellations must be made during office hours, Monday-Friday (9am - 5.30pm).  Cancellations made after working hours are deemed to have been made the following day.                                                                                                   Students cancelling full licence courses (including refresher and Advanced) within the 10 clear working day cancellation period will be liable for the full cost of the course.  Surepass reserves the right to resell cancelled courses without compensation to the student.                                                                                                                                                                                                                 
  4.  Free trial assessment cancellation and charges:                                                                                                The student can cancel the trial assessment at any time without incurring any charges.                                                                                                                                                                                                                
  5. Non attendance, default cancellations and charges:                                                                                           Non attendance by the student for a pre-booked, chargeable training course, will be deemed a cancellation if the required notice has not been received.  The full course fee will become immediately payable and due less any deposit received.  If payment is not received from the absent student on the day of the pre-booked course a letter will be sent to the student requesting payment.  For this letter an administration charge of £20 will be applied to the outstanding amount.  Any subsequent letters to the student will be applied at £10 per letter.  Further litigation is at the discretion of Surepass rider Training.

FREE ASSESSMENTS & FIRST GO LESSONS

  1. Surepass does not charge for free assessments or the initial first go lessons.

VEHICLES

  1. Any student using his/her own motorcycle for training must ensure that the vehicle complies with all legal requirements in existence at the time of training and/or testing.

  2. L plates must be displayed front and rear, and vehicle tyres must be within the legal limits.

  3. The maintenance and reliability of the student's vehicle shall be the student's sole responsibility.

  4. Students turning up for training on un-roadworthy vehicles have the option to upgrade, for an additional fee, to a Surepass vehicle or cancel the training.

  5. No refund will be given for a cancelled course and the full cost of the course cancelled will have become immediately payable and due.

MEDICAL CONDITIONS

  1. Full disclosure must be made by the student, at the time of booking, if he/she knows of any drug/medical/medication condition (by prescription or otherwise) that could impair his/her riding ability.  Failure to disclose any issues that become apparent to Surepass Instructors will result in the termination of the training.  No refund will be issued.

SUREPASS VEHICLES

  1. Students using Surepass vehicles are responsible for the vehicle they are using on the day.  In cases of damage caused due to reckless behaviour, neglect or miss-use.  The student will then be invoiced for any costs and payment must be forthcoming within 7 days.

  2. The vehicle keys are the responsibility of the student using the vehicle.  Any key that is lost or damaged by the student will result in the student being invoiced for a completely new lock set for the vehicle.

  3. Surepass will endeavour to match students with suitable vehicles for all motorcycle courses but in the event that Surepass is unable to do so, for reasons beyond their control, a substitute vehicle will be made available.

  4. Surepass vehicles are all thoroughly maintained and serviced.  However, in the event of a mechanical breakdown Surepass will endeavour to provide a substitute vehicle.  Surepass is not responsible for any mechanical breakdown of its vehicles.

  5. Students are NOT permitted to sit on, touch or ride any Surepass vehicle without the direct permission of a Surepass Instructor.  Students are only permitted to use a Surepass vehicle in the presence of an Instructor.  Students sitting on, touching or riding a vehicle without the Instructor being present are using the vehicle without Surepass permission.  In this instance all training will be terminated immediately.  No refund is offered.

SAFETY EQUIPMENT

  1. Surepass will provide necessary safety equipment, free of charge, for those students that require it.  All safety equipment is regularly checked to ensure it meets required health and safety requirements.  Students that require safety equipment will look after all equipment provided and return each item used at the end of each training day.

  2. In the event that any equipment is damaged, by deliberate act, the student will reimburse Surepass the cost to replace the damaged item.

  3. Surepass has sufficient motorcycle safety helmets in a variety of sizes to suit most head sizes.  Should a student not find a safety helmet at Surepass to fit, then the student will have to provide his/her own safety helmet.  If the student is attending a training course and discovers that Surepass safety equipment is not suitable (for size reasons), the student will be unable to commence the days training for safety reasons.  No refund can be given for the training day/s booked.  Surepass offers free, trial lessons so students can ensure all Surepass safety equipment is suitable for their needs prior to training.

HEIGHT RESTRICTIONS

  1. Surepass does not have any height restrictions for any of its motorcycle courses.  However, if a student turns up for training and is unable to safely control any class of motorcycle then Surepass reserves the right to determine a safer option.  If a students course is cancelled due to height issues then there is no refund or replacement course offered.  Surepass does however offer a free trial lesson prior to booking a course to prevent any such situation occurring.

EYE SIGHT TEST

  1. On the first day of training you will be expected to read a number plate from the legally required distance of 20.5m.  Failure to clearly read the number plate will result in the immediate termination of your training.  No refunds will be issued.

ALCOHOL

  1. Any student arriving for his/her training who appears under the influence of alcohol will be asked to complete a Surepass Alcohol Breathalyzer Test.  Failure to either comply or pass the breathalyzer test will result in the immediate cancellation of the entire training day. No refund will be given for the days training lost and any guaranteed pass will be invalidated.  Surepass will, in certain situations, contact the local Traffic Police for assistance with Breathalyzer tests.

DRIVING & VEHICLE STANDARDS AGENCY (DVSA)

  1. Training and testing (as arranged with and conducted by the DVSA) to be at the time, date and place specified.  All arrangements with the DSA are subject to the terms and conditions of that body over which Surepass has no control.

ABUSIVE BEHAVIOUR

  1. Surepass does not tolerate abusive behaviour towards any member of staff, DVSA employee or other Surepass student.  Any student behaving in an abusive or disruptive manner will have their training immediately terminated.  They will be asked to leave the premises immediately and any incident may be reported to the police.  No refund will be given for any remaining training.

GIFT VOUCHERS

  1. Gift Vouchers issued by Surepass are valid for a period of 6 months from the date of issue.  The gift vouchers must be presented with additional documents (see section 3), upon commencement of the course.  Surepass gift vouchers have a monetary value of £0.0001 pence and cannot be exchanged or sold to a third party.  No refunds for purchased gift vouchers will be given at any time.  Surepass gift vouchers are non- transferable.  The purchaser of the gift vouchers is responsible for ensuring the gift voucher recipient has all the necessary documentation (see section 3), required to complete a training course.

VALUABLES AND PERSONAL PROPERTY

  1. All personal property is left on site at the students own risk.  Valuables and other items can be locked away either in the on site lockers or within the instructors office on request, alternatively items can be left at the booking office across the road which is manned until 17.30 each day.

Surepass reserves the right and at it's discretion to refund the course fee in full instead of providing training and/or testing.

Surepass reserves the right to vary or change these terms and conditions without prior notice but a copy of current terms and conditions will be provided with response to each booking arrangement being made.

Surepass reserves the right to vary or change all training course prices without prior notice.

Surepass reserves the right to determine riding standards in all respects as criteria for submitting students for testing.  Such criteria to be in accordance with regulations and guidance as issued by the DVSA.

The Chief Instructors word is always final.

Should a student disagree with the final decision of the chief instructor, an appeal can be lodged in writing. This must be lodged within 5 working days of the final date of training. This can be lodged electronically. Surepass rider training reserves the right to pass the complaint and/or appeal to a third party for adjudication. This does not affect your statutory rights.

THESE TERMS AND CONDITIONS ARE IMPORTANT SO PLEASE TAKE TIME TO READ THEM.

IT IS YOUR RESPONSIBILITY TO ENSURE YOU UNDERSTAND OUR TERMS AND CONDITIONS PRIOR TO BOOKING.

 

Join us online

Facebook

Advertisements
  • GT
  • J amp; S
  • Insure